Effective 12 August 2026
Privacy notice
This notice explains how Heritage Shanxi handles information you choose to submit through this website.
Who is responsible for your information
This website is operated by Uniechoo LLC, trading as Heritage Shanxi. For a privacy question or request, email support@heritageshanxi.com.
What we collect
When you send a journey or partnership enquiry, we may collect:
- Your name, email address, phone number, city and country or region.
- Your intended travel dates, group size, room preference, interests and questions about the proposed route.
- Technical information needed to operate and secure the site, such as request logs, browser information and IP address, as handled by our hosting provider.
- If you consent to analytics, information about page views, navigation, approximate location and device or browser type processed through Google Analytics 4.
We do not take card payments or collect passport, medical, dietary or accessibility information through this website. Please do not include sensitive health information in an initial enquiry.
How we use it
- To receive, review and respond to your enquiry.
- To prepare route ideas, availability information and an initial quote.
- To protect the website and prevent misuse of its forms.
- With your consent, to understand site usage and improve our content.
- To meet legal obligations or respond to a lawful request.
Service providers and travel partners
Enquiries may be processed by our hosting, email and internal collaboration providers, including Vercel, Resend and Feishu/Lark. If you consent to analytics, Google also processes measurement data. These services may process information outside your country. If an enquiry proceeds, we may share only the information needed to prepare or operate the proposed journey with a licensed travel agency. We will identify the agency responsible for a booking before you enter into a contract. We do not sell personal information.
How long we keep it
We keep enquiry information only for as long as reasonably needed to respond, maintain necessary business records and meet legal obligations. You may ask us to delete an enquiry unless we must retain it for a legal reason.
Your choices and rights
Depending on where you live, you may be able to request access, correction, deletion or a copy of your personal information, or object to certain uses. Send requests to support@heritageshanxi.com. We may need to verify your identity before acting on a request.
Cookies
See our cookie notice for information about site storage and optional measurement tools.
Security and changes
We use reasonable technical and organisational safeguards, but no online system is completely secure. We may update this notice as our services change; the date above identifies the current version.